Terms of Use
Last updated: 16 July 2026. These are the Terms of Use of the Lungo app — the same version that is shown inside the app.
Provider
Luke Bickenbach
Dresdnerstraße 19/14
1200 Vienna
Austria
Email: [email protected]
These Terms of Use (the “Terms”) govern the use of the app “Lungo” (the “App”) on iOS and Android, including all free features and the paid add-on “Lungo Plus”. Your contractual partner is the provider named above (“we”, “us”).
The Terms are clearly referenced when you set up the App (onboarding). By completing onboarding or continuing to use the App, you agree to these Terms. The current version is available at any time in the App under Settings.
Important: Lungo is not a medical device and does not replace medical advice (see section 4).
1. Scope
These Terms apply to the use of the App and its connected services (e.g. cloud synchronisation of your progress) and to the purchase of Lungo Plus. Deviating or supplementary terms of the user do not apply.
For obtaining the App and making purchases via the Apple App Store or Google Play, the terms of the respective store operator apply in addition (see sections 18 and 19).
“Consumer” within the meaning of these Terms is any natural person who uses the App for purposes that are predominantly outside their trade, business or profession.
2. Conclusion of contract
By completing onboarding in the App, a free-of-charge usage agreement covering the free features of the App is concluded between you and us. There is no entitlement to the conclusion of this agreement.
A contract for Lungo Plus is only concluded upon completion of the respective purchase process in the Apple App Store or on Google Play (see section 7).
The contract language is German or English, depending on the App language you have selected. We do not separately store the contract text; you can view these Terms in the App at any time.
3. Features of the App
Lungo is a companion for quitting smoking or vaping. The free core features include in particular:
- recording your quit date and your previous consumption
- daily check-ins, streaks and progress displays
- logging cravings, including the breathing exercise
- statistics (e.g. money saved, smoke-free days)
- the playful reward system around the Smoke Buddy (XP, levels, coins, items)
- local reminders and the cloud backup of your progress
The specific scope of features results from the current version of the App and its description in the respective store. Additional Lungo Plus features are described in the App before purchase.
4. Not a medical device, no medical advice
Lungo is not a medical device or medicinal product and does not provide medical, psychological or therapeutic advice, diagnosis or treatment. The contents of the App (e.g. milestones, statistics, learning content, breathing exercise) serve general information and motivation only.
Calculations such as money saved, cigarettes not smoked or health-related milestones are approximations based on your entries and general average values. We do not guarantee their accuracy in individual cases.
If you experience health problems, severe withdrawal symptoms or have questions about quitting, please consult a doctor. Whether you succeed in quitting smoking or vaping depends on many factors beyond our control; we do not owe any particular outcome.
5. Requirements and minimum age
You need a compatible iOS or Android device and, for the cloud backup, an internet connection. You bear the costs of your data connection.
The App is intended for adults who want to quit smoking or vaping. People under the age of 16 may only use the App with the consent of a parent or guardian. Purchases of Lungo Plus require the necessary legal capacity or the consent of a legal representative.
6. Account and backup
After your consent during onboarding, an anonymous account with a random identifier is created for you, through which your progress is backed up to the cloud. Optionally, you can secure your account in the settings with an email address or your Google account.
Important: without such an account backup, access to an anonymous account can be irretrievably lost – for example after uninstalling the App, switching devices or resetting your device. We therefore recommend securing your account as soon as your progress matters to you.
- Keep your login credentials secret and do not pass them on to third parties.
- Inform us if you suspect unauthorised use of your account.
- Only one account per person is permitted; information provided during registration must be accurate.
7. Lungo Plus: subscriptions and one-time purchase
a) Offers and prices
Lungo Plus unlocks additional features and is offered as a monthly subscription, an annual subscription or a one-time purchase (“Lifetime”). The specific prices (including VAT), terms and any free trial periods are shown to you before purchase in the order dialog of the respective store; the conditions stated there are decisive.
b) Automatic renewal and cancellation of subscriptions
Subscriptions renew automatically for the respective term unless cancelled via your store account at least 24 hours before the end of the current period. Cancellation is only possible via the respective store: on iOS under Settings → [your name] → Subscriptions, on Android in the Play Store under Payments and subscriptions. Deleting the App does not cancel a subscription.
c) Free trial
If a free trial is offered (e.g. 7 days for the annual subscription), it automatically converts into a paid subscription unless you cancel via the store before the trial ends. Unless stated otherwise in the store, you are entitled to a trial only once.
d) Lifetime purchase
“Lifetime” means unlocking the Lungo Plus features for a one-time payment for the entire period during which we make the App available – i.e. the lifetime of the App, not of the user. No subscription is created. Your statutory rights in the event that the App is discontinued remain unaffected (see sections 12 and 13).
e) Processing via the stores
Purchase and payment are handled exclusively via your Apple or Google account under the terms of the respective store. Refunds for purchases in the Apple App Store are handled directly with Apple (e.g. via reportaproblem.apple.com); for Google Play, the Google Play refund policies apply, and you can also contact us.
f) Price changes
Price changes never apply retroactively. For ongoing subscriptions, price changes only take effect under the mechanisms of the respective store, which informs you in advance and – where provided – allows you to consent or cancel.
8. Right of withdrawal for consumers
As a consumer, for distance contracts concerning digital services you generally have the right to withdraw from the contract within 14 days of its conclusion without giving reasons.
This right expires early if you expressly consent to the digital service being provided before the withdrawal period ends and you confirm that you thereby lose your right of withdrawal. This consent is obtained during the purchase in the respective store, as Lungo Plus is unlocked immediately after purchase.
Since purchases are processed via the Apple App Store or Google Play, the easiest way to withdraw and obtain a refund is directly through the respective store (Apple: reportaproblem.apple.com; Google Play: refund request in the Play Store). You may also declare your withdrawal to us informally (contact details above), stating for example: your name or account identifier, the date of purchase, the product purchased and your declaration that you withdraw from the contract. Your statutory rights remain unaffected in any case.
9. Virtual content (XP, coins, items)
XP, levels, streaks, coins, items, trophies and the Smoke Buddy are game features of the App. They have no monetary value, cannot be paid out, transferred, exchanged or sold, and do not create ownership – only a right of use within the App.
Virtual content may lapse if you delete your data or your account or if the usage relationship ends. We may adjust the game system (e.g. balancing, availability of individual items) as part of the further development of the App; sections 12 and 13 remain unaffected.
10. Licence
We grant you a simple, non-exclusive, non-transferable and non-sublicensable right to use the App on your devices for private, non-commercial purposes. When using Apple devices, the restriction in section 18 additionally applies.
All contents of the App (in particular graphics, pixel sprites, the Smoke Buddy, texts and software) are protected by copyright. Reproduction, modification or distribution outside the App requires our prior consent. Mandatory statutory rights (e.g. to create backup copies or to decompile within the statutory limits) remain unaffected.
Sharing your own progress cards via the App share feature is expressly permitted.
11. Prohibited use
When using the App, you are in particular prohibited from:
- manipulating or circumventing security, purchase or unlocking mechanisms
- automated access (bots, scraping) to the App or its underlying services
- interfering with the server infrastructure or the cloud services or disrupting their operation
- reselling access or Plus unlocks or providing them to third parties for payment
- using the App for unlawful purposes
In the event of serious or repeated violations, we may suspend your account or terminate the usage relationship in accordance with section 16.
12. Availability, updates and changes to the App
We strive for high availability of the App and the cloud services but do not owe uninterrupted availability. Maintenance, updates and disruptions at third parties (e.g. stores, cloud providers, network operators) may temporarily restrict use.
We continuously develop the App and may change, add or discontinue features if there is a valid reason for doing so (e.g. technical development, security, changes in the law or – for free features – economic reasons) and the change is reasonable for you, weighing the interests of both sides.
For Lungo Plus, your warranty rights and your rights to terminate the contract remain unaffected by such changes. We will inform you in the App about material changes that more than insignificantly impair your use.
Should the App be discontinued entirely, we will announce this in the App with reasonable notice. Section 16 applies accordingly.
13. Warranty
For Lungo Plus, the statutory warranty rights for digital services apply, in Austria in particular under the Consumer Warranty Act (VGG). We provide the updates necessary for use in conformity with the contract – for subscriptions during the entire provision period, for the Lifetime purchase during the period you can reasonably expect.
The statutory rules apply to the free features of the App; we do not assume any guarantees of quality beyond that.
14. Liability
We are liable without limitation for damages resulting from injury to life, body or health, for other damages based on intent or gross negligence, and under mandatory statutory provisions (e.g. product liability law).
In cases of slight negligence, we are only liable for the breach of essential contractual obligations, i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely; in this case, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
We are not liable for the loss of access to an anonymous account resulting from you not having set up the offered account backup (email or Google), unless we are at fault (see section 6).
15. Privacy
Information about which personal data Lungo processes can be found in our privacy policy. It is available at any time in the App under Settings and does not form part of these Terms.
16. Term and termination
You can end the free usage relationship at any time by deleting your data or your account in the settings or by uninstalling the App. Note: you must additionally cancel ongoing subscriptions via the respective store (see section 7); uninstalling alone does not cancel a subscription.
We may terminate the free usage relationship with reasonable notice of at least four weeks by notification in the App. Paid Lungo Plus periods remain unaffected; if we terminate without good cause before the end of a paid period or discontinue the App, you are entitled – without prejudice to your statutory rights – to a pro-rata refund of the prepaid fee via the respective store.
The right to extraordinary termination for good cause remains unaffected. Good cause exists for us in particular in the event of serious violations of section 11 or repeated violations despite a warning; a prior warning is given where reasonable for us.
17. Changes to these Terms
We may amend these Terms if there is a valid reason for doing so, such as changes in the law or case law, new or changed features of the App, or the closing of regulatory gaps, and the amendment does not unreasonably disadvantage you. The main contractual obligations are not changed by this means.
We will display amended Terms in the App. Material changes only take effect once you actively agree to them. If you do not agree, the previous version continues to apply to you; in that case, we may terminate the (free) usage relationship in accordance with section 16.
18. Additional terms for the Apple App Store
If you obtained the App via the Apple App Store, the following additionally applies: these Terms are concluded between you and us, not between you and Apple. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support for the App.
- The licence is limited to use of the App on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you, where applicable. Apple has no other warranty obligation; all other claims are directed to us.
- We, not Apple, are responsible for addressing any claims relating to the App – for example product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection law.
- In the event of any third-party claim that the App infringes intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of such claim.
- You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms; upon your acceptance of these Terms, Apple has the right to enforce them against you.
Please direct any questions or complaints about the App to us (contact details above).
19. Additional terms for Google Play
If you obtained the App via Google Play, the Google Play Terms of Service additionally apply. For purchases and refunds via Google Play, the Google Play policies also apply insofar as they deviate from these Terms in your favour.
20. Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. We strive to resolve any disagreements directly with you – just write to the contact address above.
21. Governing law and jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. If you are a consumer with habitual residence in the EU or EEA, you additionally retain the protection of the mandatory consumer protection provisions of the state in which you have your habitual residence.
The statutory places of jurisdiction apply to consumers. If you are a business, the exclusive place of jurisdiction is Vienna, Austria.
22. Final provisions
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.
Contact:
Luke Bickenbach
Dresdnerstraße 19/14, 1200 Vienna, Austria
Email: [email protected]